Queue Controller

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The position works closely with the call Center Team, Inventory Control Team, all Business Units and the Shipping Team. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Responsible for maintenance and release of sales orders to the shipping department through the RF Smart System.

• Ensure continuous and prioritize (by activation time stamp and cut off times) work flow of orders to the shipping department.

• Monitor Ship Complete Orders to release upon completion.

• Work closely with Inventory Department to resolve discrepancies.

• Work with Call Center Department to review orders as necessary.

• Work closely with personnel from each business unit to ensure same day delivery orders.

• Recommend process improvement regarding standard policies & procedures to ensure adequate flow of all customers’ orders.

• Cross train in Call Center, Inventory and Shipping.

• Assists with order fulfillment as needed.

• This position requires to work on Saturday from 8 a.m. to 1 p.m. and overtime as required

In addition to the essential functions and duties listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.

• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position. Physical Activities: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary

Experience:

• Previous warehouse, sales and inventory control experience. Education:

• Associated degree or equivalent work experience, a plus. Specialized Knowledge and Skills:

• Strong interpersonal, organization and follow-through skills.

• Ability to work under stress/self-starter

• Excellent trouble shooting skills.

• Proficiency in basic computer use (MS Office) and communication tools.

• Possess superior analytic skills to investigate and resolve inventory errors and/or discrepancies.

• Outstanding attention to detail and the ability to multitask.

• Strong interpersonal skills; strong ability to work with individuals at all levels of the organization.

• Outstanding communication skills.

• ERP experience.

The hourly rate for this position is  $23.03 - $28.78 D.O.E.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.