Quick Lane Manager

Mac Haik's Southway Ford is seeking a qualified candidate to oversee and operate our Quick Lane

The perfect candidate for this position must be capable of the following: Be able to Provide Exceptional Customer Service, work in a fast paced and high volume environment, manage a team of service advisors and technicians, train process and procedures, properly staff the quick lane manage workflow, handle customer concerns, and schedule appointments as needed.

Join the Mac Haik family today and be part of a great culture and a winning team!

Compensation and Benefits:

• 401(K) with company match


• Competitive Pay


• Health Insurance


• PTO & Sick Leave

Things we're looking for:

• Exceptional Customer Service


• Understanding of automotive systems and diagnostic repairs


• Ability to lead and inspire a team


• Clear and effective communication skills


• Highly Organized and detail-oriented


• Previous experience at a Ford dealership a plus


• CDK Experience a plus


• Ability to identify the problem quickly


• Proven record of achieving exceptional customer satisfaction


• Very energetic personality 


• A desire for a long-term career with a growing organization


• Personal and professional integrity


• Computer skills and willingness to learn new programs


• Ability to learn new technology and repair and service procedures and specifications


• Ability to lift 50 pounds and work on your feet for extended periods of time


• Ability to work in a fast-paced environment


• Positive, friendly attitude

Position Summary:

• Oversee daily activities of the quick lane, including advisors and technicians.


• Ensure all repairs and shop duties are documented and completed by the end of each day.


• Monitor workflow to minimize disruptions and improve shop production.

Key Responsibilities:

• 
  Customer Relations: Ensure high levels of customer satisfaction and handle complaints effectively.


• 
  Sales & Marketing: Promote all services and products to customers.


• 
  Financial Management: Examine department financial statements, manage expenses and revenue.


• 
  Staff Management: Hire, lead, motivate, and train team members.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.