Quick Lane Manager

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

Contact us for the latest employment opportunities and to schedule an interview with our general manager.

Job Description

The Quick Lane Manager oversees the daily operations of the Quick Lane Service Department, ensuring that all maintenance and light-repair work is performed efficiently, accurately, and with outstanding customer service. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for mentoring technicians and service advisors.

The ideal candidate will bring experience in service management or lane leadership, excellent communication skills, and a drive to create a smooth, customer-focused experience from start to finish.

Responsibilities

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  Manage day-to-day operations of the Quick Lane department

  
  


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  Supervise, coach, and develop service advisors and technicians

  
  


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  Ensure all maintenance work meets Ford and dealership standards

  
  


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  Monitor workflow, productivity, and customer satisfaction

  
  


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  Schedule and assign repair orders to technicians based on skill and workload

  
  


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  Oversee parts ordering and ensure timely availability for scheduled services

  
  


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  Maintain a clean, organized, and efficient service environment

  
  


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  Resolve customer concerns promptly and professionally

  
  


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  Track key performance metrics and drive department profitability

  
  


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  Collaborate with the Service and Parts Managers to improve processes and service flow

  
  

Qualifications

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  Previous experience as a Quick Lane Manager, Service Advisor, or Team Lead preferred

  
  


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  Strong leadership and communication skills

  
  


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  Ability to multitask and manage a busy service lane

  
  


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  Knowledge of basic vehicle maintenance and repair procedures

  
  


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  Experience with DMS or CRM systems (Dealertrack, CDK, or Reynolds & Reynolds preferred)

  
  


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  Customer-first mindset with strong problem-solving skills

  
  


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  Valid driver’s license and clean driving record