Quick Lane Service Advisor

We are seeking a Quick Lane Service Advisor to join our team at Chuck Spaeth Ford! 

A Quick Lane Service Advisor acts as the customer's main point of contact, greeting them, assessing their vehicle's service need, providing cost estimates and explaining necessary repairs or services. Key duties include scheduling appointments, communicating updates between customers and technicians, processing payments and managing customer satisfaction. 

Why Work With Us?

• Family-owned dealership with strong values and a reputation for quality


• Well-maintained office space


• Clean, organized, and team-oriented environment


• Respect for your time and talent

Benefits

• Insurance-  Health, HSA, Dental and Vision


• 401K Plan- 4% company matching 


• Paid time off 


• Employee discounts 


• Long term job security

Responsibilities

• Greet customers and assess their service needs


• Prepare detailed service orders and estimates


• Communicate effectively with technicians to ensure timely and accurate repairs


• Provide updates to customers on the status of their vehicles


• Maintain a clean and organized service area


• Handle customer inquiries and resolve any issues promptly


• Promote additional services and products to enhance customer satisfaction

Requirements

• High school diploma or equivalent


• Past experience as a service advisor or service consultant


• Ability to identify the problem quickly


• Knowledge of automobiles


• Customer-focused attitude with a commitment to providing excellent service.


• Computer skills and willingness to learn new programs


• Ability to learn new technology and repair and service procedures and specifications


• Ability to lift 50 pounds and work on your feet for extended periods of time


• Ability to work in a fast-paced environment


• Customer-focused attitude with a commitment to providing excellent service.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.