Quick Lube & Tire Manager

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube &  Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

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  Manage the day-to-day operations of the Service department.

  
  


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  Lead, coach, schedule, and develop service advisors and technicians.

  
  


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  Ensure customers receive professional, timely, and friendly service.

  
  


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  Oversee vehicle workflow to maximize productivity and minimize customer wait times.

  
  


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  Monitor repair orders and ensure services are completed accurately and efficiently.

  
  


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  Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.

  
  


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  Provide accurate service recommendations and estimates to customers.

  
  


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  Monitor department sales, labor productivity, expenses, and overall profitability.

  
  


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  Establish and track department goals and performance expectations.

  
  


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  Maintain appropriate tire and service-related inventory levels.

  
  


• Handle customer questions or concerns and work toward timely, professional resolutions.


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  Ensure technicians follow established safety procedures and dealership policies.

  
  


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  Maintain a clean, organized, and professional facility.

  
  


• Identify opportunities to improve customer retention and repeat business.


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  Maintain accurate documentation and ensure repair orders are completed properly.

  
  


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  Work collaboratively with dealership leadership and other departments to support overall dealership goals.

  
  

Qualifications

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  Previous automotive service, tire, or related management experience preferred.

  
  


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  Strong leadership and team-development skills.

  
  


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  Excellent customer service and communication skills.

  
  


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  Ability to manage multiple priorities in a fast-paced environment.

  
  


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  Strong organizational and problem-solving abilities.

  
  


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  Knowledge of automotive maintenance, tires, and basic vehicle service operations.

  
  


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  Experience managing department performance, productivity, and profitability preferred.

  
  


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  Comfortable working with dealership computer systems and service-related technology.

  
  


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  Valid driver's license and acceptable driving record.