Quick Lube Service Advisor

About Us:

Holz Motors, located in Hales Corners, WI, is a family-owned dealership with a long-standing reputation for quality vehicles, exceptional service, and community commitment. We strive to make every customer a customer for life, believing that happy employees create happy customers. Every team member plays a vital role in our success, and we are committed to providing a supportive environment, opportunities for growth, and the same award-winning service our community has trusted for generations.

Position Overview:

As a Quick Lube Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Schedule:

• Monday through Friday: 7am to 6pm


• Rotating Saturdays: 7am to 12:30 pm

Key Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications:

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.

What We Offer:

• Medical and Dental Plan


• $15k of Employer paid life insurance


• Ancillary insurance products available- life, disability, critical illness, accident


• Employee Assistance Program


• 401k plan and Profit Sharing


• Paid Holiday and Vacation- vacation available right away and 2 weeks at 1 year.


• Career advancement opportunities, promote from within


• Employee vehicle purchase plans


• Local event tickets- Brewers, Packers, Museum, Zoo


• Proud community supporters of the Milwaukee Museum and Milwaukee Zoo


• Discounts on products and services

Holz Motors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status