Quick Serve Supervisor - Quick Service Restaurant

Job Title: Quick Serve Supervisor

Job Description:

We are seeking a friendly and efficient Quick Serve Supervisor (QSS) to join our team. The ideal candidate will be responsible for providing supervision for the day-to-day operations’ excellent customer service, accurately taking food orders, and preparing menu items to meet our established specifications. This role involves delivering food and beverage items to guests in a timely manner.

Key Responsibilities:

- Greet guests warmly and provide a welcoming atmosphere

- Accurately take food and beverage orders from guests

- Prepare all menu items according to established specifications and standards

- Deliver food and beverage items to guests at the counter or table

- Maintain cleanliness and organization of the quick service restaurant area

- Assist with inventory management and restocking supplies as needed

- Collaborate with team members to ensure efficient service

- Provide general and basic work assignments to front line employees

- Training staff

- Finds or provides coverage in the QSR in the event of employee call outs

- Manages QSR scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)

- Assigns early outs in a fair and consistent manner

-Assists with product orders

- Reviews of guest comment cards and deliver the results to Management

- Performs additional duties as requested by management

Skills and Qualifications:

- Strong customer service skills and a positive attitude.

- POS and Cash handling experience a plus.

- Ability to work in a fast-paced environment.

- Excellent communication skills.

- Attention to detail and commitment to quality.

- Ability to work flexible hours, including weekends and holidays.

- Previous experience in food service or a similar role is a plus.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

Essential Job Functions:

Excellent customer service skills required. 

• Experience with POS system preferred.
• Follow all cash handling procedures, including proper drawer closing, must be familiar with the operation of Point-of-Sale register.
• Must have a basic knowledge of beverage brands, drink preparations and applicable health standards.
• Ability to describe all menu items, prices and methods of preparation.
• Preps food for service following all Health Department codes and practices.
• Ensure that every dish or menu item prepared is up to established standards prior to leaving the Line.
• Ensures that food items (both hot and cold) are properly stored, labeled, and rotated.
• Ability to work in a high-pressure, fast-paced environment.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Adheres to all departmental, health, and safety standards.
• Follows instructions and standards provided by Supervisor.
• Assists with putting food shipments away as needed. 
• Ability to work in a high pressure, fast-paced environment.
• Be efficient in taking orders, preparing orders to specifications, providing orders to guests, letting the guest know when the order will be ready, or paging the guest if appropriate at the property.
• Clear and clean Quick Service counters and all areas of the outlet.
• Maintain and re-stock condiments and supplies.
• Perform all opening and closing side work.
• Must have basic math skills to provide accurate change.

Required Work Cards/Licenses/Certificates:

ServSafe Certification preferred.

Work Environment and ADA Requirements:

Must be able to stand for entire shift. Must be able to work in an environment with loud background noise. Must be able to lift, push, pull and carry up to 50 pounds on a frequent basis. Must be able to stoop, bend, reach, twist, crouch, squat, lift without restriction. Requires ability to grasp, write, and perform repetitive motions. Must be able to listen and respond to visual and aural cues.