Quick Service Manager

Westgate Las Vegas Resort & Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.

Coordinate the daily responsibilities of the Department.  Hire, train, supervise and schedule staff to ensure quality standards are met for food, service, cleanliness and merchandising.  Assist in the preparation of menus.  Complete, analyze and forecast total revenue and expense on a regular basis.  Review customer acceptance of food, beverage and service.

Role and Responsibilities: (Includes but is not limited to the following)

• Supervise of F&B staff to include training, selection, counseling and discipline.
• Ensure staff scheduling is adequate to provide superior service.
• Analyze reports and assists with forecasts/budgets.
• Ensure guest satisfaction.
• Manage all office procedures.

Performance Requirements: (Knowledge, skills and abilities)

• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management and employees in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.  Assign and instruct all personnel in details of work.  Observe performance and encourage improvement.  Monitor workload and make staffing adjustments accordingly.
• Ability to exercise judgment and implement control over the performance of staff.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Supervise all staff including selection, training, counseling & discipline.
• Mathematical skills necessary to analyze reports, prepare forecasts and budgets.
• Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Ability to access and input information using a moderately complex computer system.
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
• Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance. 

Experience  Requirements

• Previous experience in a quick service or coffee shop environment, with at least 1-3 years in a management role.
• Strong knowledge of coffee products and brewing methods
• Strong problem-solving abilities and attention to detail
• Availability to work flexible hours, including weekends and holidays.