Racquet Desk Attendant

Position Overview

The Racquet Desk Attendant provides friendly, professional service to members and guests while supporting the daily operations of the racquet sports desk. Responsibilities include managing court check-ins and reservations, providing information about racquet sports programs and schedules, assisting with registrations and events, distributing equipment, and maintaining an organized and welcoming environment. The role works closely with racquet professionals and club staff to ensure a positive member experience and adherence to club policies and safety standards.

Key Responsibilities

• Greet and assist members and guests in a friendly, courteous, and professional manner.
• Check in players for court reservations, lessons, clinics, tournaments, and other racquet sports events.
• Provide accurate information regarding court availability, program schedules, registrations, and club policies.
• Assist with managing court usage and reservations to support efficient facility operations.
• Distribute, collect, and organize racquet sports equipment, including racquets and balls.
• Process payments, assist with program registrations, and perform basic administrative tasks as needed.
• Support racquet professionals with program preparation, event set-up, and other operational needs.
• Maintain a clean, organized, and safe racquet desk and surrounding facilities.
• Communicate effectively with members, guests, racquet professionals, and other club staff.
• Follow club policies, procedures, and safety standards while helping create a welcoming racquet sports environment.

Other duties as assigned.

Qualifications

• Strong member service and communication skills, with the ability to interact courteously and professionally with individuals of all ages.
• Effective organizational and time-management skills, with the ability to manage reservations, program sign-ups, and administrative tasks.
• Basic computer and point-of-sale skills, including the ability to process payments, complete check-ins, and respond to schedule inquiries.
• Reliability, punctuality, and a positive attitude, with the ability to work evenings, weekends, and holidays as needed.
• Ability to stand for extended periods, move light equipment, and help maintain a clean and safe racquet sports environment.
• Interest in racquet sports, including tennis, platform tennis, and pickleball, and willingness to learn club programs and policies.
• High school diploma or equivalent.
• Enter education/experience requirements and skills required for the role. If NOT completely necessary, add preferred, after the details
• Previous experience in hospitality, recreation, customer service, or a private club environment (preferred).
• Previous experience with racquet sports or familiarity with court reservations, clinics, and tournaments (preferred).
• Additional education or training in hospitality, sports management, recreation, or a related field (preferred).

Work Environment

Edina Country Club is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential duties and responsibilities of the role.

• Work is performed primarily in the racquet sports facilities and desk area of a private country club.
• Regular interaction with club members, guests, racquet professionals, and other staff.
• The role requires frequent standing, walking, and occasional movement of light equipment.
• Work schedules may include evenings, weekends, and holidays based on club operations and racquet sports programming.

Benefits & Perks

Benefits may vary by position, classification, and eligibility.

• Competitive hourly pay 
• Employee discounts
• Complimentary meal during shifts
• Paid sick time
• Referral program
• Flexible schedule 

Edina Country Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.