Racquets Merchandising and Operations Manager

Capital City Club
Racquets Merchandising and Operations Manager
Department: Retail/ Racquets
Reports to: Director of Retail
Works closely with: Director of Racquet Sports
Status: Full-Time, Hourly

Capital City Club is seeking a polished, service-oriented, and highly organized Racquets Merchandising and Operations Manager to support the daily success of our racquets retail operation and member experience.

Position Summary
The Racquets Merchandising and Operations Manager oversees the tennis shop retail environment, merchandising strategy, and day-to-day operations, supports racquets programming, and delivers exceptional member experience. This role works closely with both the Director of Retail and the Director of Racquet Sports to ensure the shop operates efficiently, professionally, and in alignment with club standards

Essential Responsibilities

• Oversee the tennis shop’s merchandising, inventory, and daily operations
• Supports racquets programming and helps deliver exceptional member experience
• Works closely with the Director of Retail and Director of Racquet Sports
• Manages product presentation, ordering, inventory control, and special orders
• Tracks sales performance and supports promotions and merchandising initiatives
• Provides personalized service, product recommendations, and purchase assistance to members
• Ensures the shop remains organized, polished, and aligned with club standards

• Retail merchandising or specialty retail experience preferred
• Strong customer service and communication skills
• Experience with POS and inventory management systems
• Ability to work evenings, weekends, and club events as needed
• Knowledge of racquets sports retail preferred

Ideal opportunity
This is an excellent opportunity for a polished, dependable professional to join Capital City Club and play an important role in delivering first-class retail and member experience. If you are passionate about service, organization, and creating a welcoming club environment, we encourage you to apply and become part of a tradition of excellence.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.