Radiology Care Coordinator

Description

The Radiology Care Coordinator and Scheduler serves as a key liaison between patients, Radiology team and referring providers. This role ensures efficient scheduling of diagnostic imaging services and facilitates coordinated care by verifying orders, preparing documentation, and supporting the patient experience throughout the radiology process.

1. Responsible - works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills.
2. Sensitive - displays sensitivity to the needs of patients and co-workers. Demonstrates good communications skills and empathy.
3. Timely - recognizes time as a customer's most valuable resource and responds promptly to patients' and co-workers' needs.
4. Accurate - works carefully and precisely, with attention to detail.
5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.
6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.

Role Specific: Work role responsibilities

Obtaining prior authorizations and scheduling radiology exams (e.g., MRI, CT, X-ray, ultrasound, mammography) accurately and in accordance with physician orders, imaging protocols, and patient availability.

· Serve as a primary point of contact for patients and providers, answering questions regarding procedures, prep instructions, and insurance requirements.

· Review incoming imaging orders for completeness and appropriateness; escalate discrepancies or unclear orders for clinical review.

· Confirm patient demographics, insurance eligibility, and any necessary documentation at the time of scheduling.

· Provide patients with exam preparation instructions and confirm appointment details via phone, email, or patient portal.

· Collaborate with technologists, radiologists, and clinical teams to optimize scheduling and patient flow.

· Monitor scheduling capacity and manage waitlists, cancellations, and rescheduling efficiently.

· Maintain accurate documentation in the electronic health record (EHR).

· Support a patient-centered experience by facilitating timely communication, minimizing delays, and addressing patient concerns promptly.

Hours: Full time - Monday thru Friday

Wage - $19 - $25 (DOE)

Benefits: Medical, Dental, Vision, PTO, paid holidays, life insurance, 401K. 

Must be willing to complete background check. Applicants will be contacted by text of email.

Requirements

Required

•  High school diploma
• Strone clinic, ethical and moral character references. 
• Language skill adequate for high level written, interpersonal and telephone communications in American English. 

Preferred 

• At least 2 years of healthcare experience. 
• Medical terminology

Catalyst Medical Group will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation or any other category protected by law.