Radiology Scheduler

Job Title Radiology Scheduler

Department

Scheduling

Reports to

Contact Center Manager

Status

Full-Time/Non-Exempt

Radiology Scheduler Position Summary

The Radiology Scheduler is responsible for managing both inbound and outbound calls with internal and external customers, ensuring efficient scheduling, rescheduling, and confirmation of patient appointments for various radiological exams via a computerized system. Accurate and thorough data entry into the Fuji RIS system is critical to maintaining appointment integrity. Exceptional attention to detail and the ability to effectively multitask are essential for success in this role. Daily use of medical terminology will be integral to the position. In addition, the scheduler may be required to assist with specialty queues as necessary, contributing to the overall success of the department. A strong understanding of radiology exams is essential. This position must demonstrate a commitment to providing world-class customer service and fostering a positive, collaborative work environment.

This role offers the flexibility of remote work; however, there may be occasions where in-person presence at the office is required. The radiology scheduler is expected to advance to a Tier 3 Scheduler position, with the timeline for progression determined at the discretion of the manager.

Radiology Scheduler Detailed Responsibilities

• Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally.
• Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders
• Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues.
• Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service.
• Schedule and confirm appointments for a variety of exams using a computerized system.
• Monitor the schedule and accommodate add-on appointments throughout the day.
• Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment.
• Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications.
• Working knowledge of Medicare, AHCCCS, Workers’ Compensation, and other third-party Insurance payors.
• Input location codes to generate worklists.
• Provide patients with detailed instructions, including prep requirements, exam location, date, and time.
• Submit merge requests for duplicate accounts to ensure data consistency.
• Communicate with imaging centers regarding patient cases and special needs.
• Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed.
• Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution.
• Attach faxed orders to the appropriate patient files.
• Schedule blocks as required, following established scheduling guidelines.
• Review orders to ensure all requested exams are scheduled or in the process of being scheduled.
• Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management.
• Attend meetings as necessary and perform other related duties as assigned or requested.

Specific Job Knowledge, Skill, and Ability

• Strong Communication – both written and verbal
• Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach
• Dependable
• Fosters and reinforces team-based results.
• Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner.
• Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner.
• Ability to accurately type 35 to 40 WPM
• Skill in using office equipment:
• Basic Computer Skills and Telephone

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Education and Experience

• High School Diploma or Equivalent required
• At least 1 year of medical or call center experience preferred
• Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.