The Rapid Rehousing (RRH) Case Manager has the primary responsibility to provide intensive community- based case management and supportive services to individuals and families experiencing homelessness utilizing a trauma-informed, two-generation approach. Promote long-term housing stability and prevent returns to homelessness by cultivating and maintaining ongoing relationships with property managers/landlords. Build safe, trusting relationships, and exercise appropriate boundaries and interactions with program participants. Collaborate with the family and MDT to evaluate discharge readiness on an ongoing basis. Develop post-discharge permanent housing goals.

●        Collaborate with individuals and families in housing search and placement activities. Provide individuals and families a variety of property options while determining needs, living standards and economic viability for prospective families. Cultivate and maintain ongoing working relationships with landlords, local housing authorities, and other pertinent community agencies; act as a liaison when needed.

●        Complete a Housing Quality Standard Inspection and lead-based paint (LBP) assessment in accordance with Agency policy and procedure and HUD regulations. Schedule and coordinate move- in; complete all necessary housing documents; and attend lease signing within 30 days from the date of admission. Orient families to program expectations and housing requirements as indicated in the lease agreement and Housing Assistance Payment Contract (HAP).

●        Re-determine rental assistance eligibility in accordance with Agency policy and Continuum of Care (CoC) procedures.

●        Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma-informed care. Complete trauma-informed, strength-based assessment activities (i.e., Transforming Lives Scale, ACE Questionnaire, etc.) and comprehensive assessments within established time frames. Use assessment findings to inform service planning.

●        Attend and actively participate in trauma-focused clinical consultation. Apply suggested trauma- informed strategies and interventions consistently to women and children served. Utilize Motivational Interviewing techniques to assist program participants with resolving ambivalence and promoting engagement and motivation.

●        Involve families in all aspects of service planning including regular updates. Develop measurable service plan goals and interventions Develop safety plans as deemed appropriate throughout the course of service provision. Actively participate in MDT meetings to review program participant strengths, needs, service plan goals, program extensions and discharge readiness on an ongoing basis.

●        Cross-collaborate with internal and external programs to refer and link women and their children to need-driven supportive services. Establish connections with community service providers to develop and enhance program resources.

●        Provide intensive, trauma-informed case management services based on the complexity of need. Assist families with goal setting, needs assessment, information and referrals. 

●        Intervene and immediately resolve conflicts and concerns. Escalate such issues to the Lead Clinical Case Manager and document them in an incident report, when needed. 

 
Bachelors’ degree in social work or related field; master’s degree is preferred and two (2) years of experience working with vulnerable/at-risk populations. The ability to work with and recognize the special needs of individuals and families experiencing homelessness and knowledge of a wide range of community resources.
 

 
●        Knowledge and experience in trauma-informed care and the ability to evaluate and document services with a clinical approach; excellent written and oral communication skills; excellent interpersonal skills and the ability to work well with all levels of management, staff, and clients. 
●        Case management and case coordination skills. Knowledge of housing resources and community programs and how to access them; mainstream benefits programs and eligibility requirements; basic landlord-tenant rights and responsibilities and tenancy skills and or supports. 
●        Effective communication, problem-solving, conflict resolution and cultural sensitivity when working side by side with families. 
●        Knowledge of Windows operating system and Office products. Ability to learn and use any other software programs needed in the operations of CTL programs. 
●        Valid driver’s license and willingness to travel in the community.