Rapid Response Specialist

JOB SUMMARY:  

The Rapid Response Specialist is a highly effective professional in our Business Services Division who will assist in coordinating rapid response and layoff aversion services and activities for employers and employees. This individual will help people affected by mass layoffs with their successful re-entry into the workforce by connecting them to programs and services they need and following up to ensure they receive the necessary benefits, services, and support. The individual filling this position will interact with local businesses, all departments, partner agencies, and the general public. 

ESSENTIAL JOB FUNCTIONS:

(The following duty statements are illustrative of the essential functions of the job and do not include non-essential or marginal duties that may be required. CareerSource Tampa Bay reserves the right to modify or change the duties or essential functions of this job at any time).

• Assist with the coordination of CareerSource services for all Rapid Response projects, including but not limited to attending required meetings and preparing Rapid Response presentation information.
• Assist and provide oversight in assembling transition centers and assembling and documenting off-site services (may include workshops and individualized basic career service) as needed.
• Function as a liaison between CareerSource Tampa Bay, Employers, Business Services Team, One Stop Operator, Other Required Program Staff and Partner Agencies for all rapid response events and assembling the Rapid Response Team.
• Coordinate the presentation and staffing at Rapid Response information sessions.
• Consult with employers and employees to assist in coordinating rapid response activities.
• Present CareerSource services in Rapid Response information sessions.
• Gather, compile, and share survey data from information sessions with CareerSource Tampa Bay and vendors.
• Assist in the coordination of WIOA registrations for dislocated workers needing intensive services.
• Represent CareerSource at conferences, meetings and selected social functions as required.
• Monitor industry data and trends for Business Aversion services and assist in providing layoff aversion programming to at-risk businesses.
• Provide support and guidance to employers for the Short-Term Compensation (STC) program.
• Partner closely with the Business Service Team for recruitment events and hiring coordination of dislocated workers. 
• Serve as a resource to staff within the service area to ensure the availability of comprehensive knowledge on federal, state, local and private programs that impact the ability of persons who have been affected by mass layoff to enter and remain in the workforce.
• Identify rapid response events that may lead to utilization of OJT funds.
• Make decisions in accordance with Federal Guidelines and practices that govern the activities and behaviors of team members that directly impact other workers, citizens, and the community.
• Additional duties may be assigned as deemed necessary.

MINIMUM EDUCATION AND TRAINING:

• Associate’s degree in public or business administration, or related field from an accredited college or university.
• One to Three years of experience in related employment and training services including experience in developing and managing programs or equivalent combination of education, training, and/or experience.
• Experience with layoff aversion or Short-Term Compensation programs is a plus.
• Experience with WIOA Employment Programs and/or Rapid Response Programs is highly preferred.
• WIOA Employment Program and/or Rapid Response Program experience highly preferred.
• Florida Workforce Professional Certification Tier I required.
• Proficient in Microsoft suite (Outlook, Word, Excel, Visio, o365, TEAMs, etc.)

JOB SPECIFICATIONS:

• Valid Florida Driver’s License.
• Travel between offices and to local business in Hillsborough and Pinellas Counties.
• Knowledge and understanding of the Workforce Innovation and Opportunity Act (WIOA).
• Knowledge of Federal and State guidelines related to the WIOA programs.
• Exemplary customer service skills.
• Ability to communicate effectively both orally and in writing.
• Proficient in the use of computers, as well as word processing and spreadsheet software such as Excel, Word, etc.
• Ability to access and utilize databases and the internet.
• Skilled in project management and research.
• Have leadership abilities, including the ability to effectively collaborate with community, staff, and peers.
• Ability to represent the organization externally across a wide range of stakeholders and constituencies.
• Ability to analyze and synthesize data or information and identify the underlying principles, reasons, or facts of information.
• Ability to respond effectively and timely to the most sensitive inquiries or complaints.
• Ability to successfully navigate in a dynamic, fast-paced, outcome-driven environment.
• Solid ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Work independently on complex and confidential tasks.
• Maintain effective working relationships with others inside and outside of the organization.
• Work in a dynamic environment that requires the individual to be understanding of change and be responsive to changing goals, priorities, and needs.
• Knowledge of Hillsborough and Pinellas County community-based organizations and employer organizations.
• Ability to communicate effectively in writing and verbally and to present and communicate ideas and concepts in public and private.
• Ability to establish and maintain effective and constructive working relationships with others, both internal and external to the organization.

PHYSICAL REQUIREMENTS:

• Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Crouching. Bending the body downward and forward by bending leg and spine.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting the majority of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.