RAR Billing Services Coordinator (Research Animal Resources)

As a central service center Research Animal Resources (RAR) provides customer service throughout the Johns Hopkins research community. We are seeking an RAR Billing Services Coordinator who is responsible for processing and generating billing, invoices, and monthly reconciliation as part of the business office within RAR ensuring they are processed on time and in accordance with JHU guidelines. The position may also conduct operational procurement activities for the acquisition of goods or services in accordance with procurement policies, standard practices, and sound business and ethical practices.

Specific Duties & Responsibilities

• Process and generate monthly billing for a multimillion-dollar service center.
• Process invoices on a monthly basis for payment by Accounts Payable while following JHU guidelines.
• Provides training, guidance, and direction to staff and end-users in preparing, interpreting and applying pertinent regulations and policies regarding billing and payments.
• Act as customer service representative to vendors and end users as a first a point of contact for any inquiries regarding the billing processes and systems to assist, advise and resolve concerns.
• Review requests for clarity, accuracy and completeness and aid in optimizing value across all expenditures by ensuring end-user compliance to preferred policies and procedures.
• Perform purchase order receiving monitoring and inform and assist end users on closing out existing purchase orders.
• Work with Accounts Payable and other departments to resolve delivery, suspense, quality and payment problems.
• Process monthly reconciliation working with finance.
• Provide back up support for RAR’s Sr. Buyer as needed.
• Monitor and follow applicable laws and regulations.
• Other duties as assigned.

• High school diploma or graduation equivalent.
• Three years of progressively responsible experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Technical Skills & Expected Level of Proficiency

• Attention to Detail - Awareness
• Data Entry - Awareness
• Invoicing - Awareness
• Billing - Awareness
• Order Management - Awareness
• Record Keeping - Awareness
• Troubleshooting - Awareness

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: RAR Billing Services Coordinator  
Role/Level/Range: ATO 37.5/03/OF  
Starting Salary Range: $21.80 - $37.80 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F / 8:30am-5pm 
FLSA Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus  
Department name: Research Animal Resources   
Personnel area: University Administration