RCIS Business Change Lead

Zurich is currently looking for a to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. RCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture’s Risk Management Agency. Together with RCIS agents, we protect America’s farmers and ranchers.

The Business Change Lead will play a key leadership role in designing and delivering strategic initiatives that enhance operational performance, enable growth, and drive innovation across the business. This role requires a strong background in Information Technology (IT) and in Crop insurance, Mobile apps, GIS mapping development, and systems integration 

 You will lead cross-functional transformation initiatives, support operational planning and performance reviews, and help build the platforms, processes, and capabilities required to achieve the company’s strategic goals. 

Key Responsibilities  

• Lead and execute initiatives aligned with enterprise priorities and long-term goals. 

• Jointly with the head of market execution drive the implementation of ease of doing business for our agents supported by technology  

• Identify opportunities to optimize our business model, systems, tools, and service delivery. 

• Partner with Product, Technology, and Operations teams to align platform capabilities with business strategy.  

• Influence and collaborate with cross-functional leaders to drive execution of strategic initiatives. 

• Promote a culture of change leadership, accountability, and continuous improvement. 

What Success Looks Like 

• High-impact transformation initiatives delivered on time, within scope, and aligned to strategic objectives. 

• Measurable improvements in operational efficiency and client satisfaction. 

• Seamless integration of systems and tools that support scalable growth. 

• Strong cross-functional alignment and a culture of innovation and continuous improvement. 

Basic Qualifications

• Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

OR
• High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

AND
• Experience in Organizational Effectiveness or Change Management
• Experience in the application of existing and/or change management methodologies and tools
• Project management experience

Preferred Qualifications:

• 8+ years of experience of system design, strategic operations, or enablement roles. 

• Demonstrated expertise in Information Technology (IT) and Crop insurance is essential. 

• Deep experience to improve ease of doing business for Agents  

• Strong analytical, problem-solving, and program management skills. 

• Proven ability to drive results across complex, cross-functional environments. 

• Excellent communication, leadership, and stakeholder engagement abilities. 

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Anoka
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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