RCM Associate Credit Balance

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Remote 

Job Responsibilities: 
We are seeking a Revenue Cycle Credit Balance Associate to work remotely for an assigned client location.

• Review EOB and match posting in system to EOBs (Explanation of Benefits)
• Run system reports
• Identify posting errors of payments and adjustments
• Correct posting errors of adjustments when appropriate
• Accurately review credit balances to determine appropriate party to refund
• Research and initiate refund on insurances credit balances when appropriate
• Research and initiate refund on all patient accounts with credit balances when appropriate
• Gather and upload all documentation needed to send with insurance refunds
• Any other duties assigned

• High School Diploma or equivalent
• Experience reading EOBs
• At least 2 years of Revenue Cycle Management experience
• Have knowledge of Primary, Secondary, and tertiary insurances
• Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
• Excellent attention to detail
• Ability to quickly adapt to and proficiently navigate diverse software applications required to manage assigned tasks
• Ability to exercise independent judgement when needed
• Detail oriented with time management and analytical skills
• Be a self-starter and quick learner
• Work well independently and as a team
• Maintain regular attendance and punctuality

Company Benefits and Perks: 

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. 

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced RCM Associate - Credit Balance ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.