RCM Supervisor (Patient Accounts)

Description

About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

The RCM Supervisor (Remote in AZ, TX, NC, SC, or FL) is responsible for overseeing the day-to-day RCM operations activities for their function. This position will assist in hiring, training, and reviewing performance of staff. The incumbent will review, evaluate, and resolve RCM process issues and revenue collections. The incumbent will ensure organizational effectiveness and efficiency and remain in alignment with overall company goals and initiatives. The Supervisor will ensure all employees follow strict patient privacy procedures and maintain a friendly and professional working atmosphere

Working Hours: 11am-8pm ET

Responsibilities

• Direct oversight of the RCM team which includes mentoring employees, conducting performance evaluations, providing guidance on career goals and issuing disciplinary action, including and up to termination
• Responsible for hiring to staff ratios as established by the Operations Department
• Manages employee timecards, reviews time off requests, coordinates schedules including shift coverage in assigned offices, and ensuring the attendance policy is being adhered to
• Maintains office harmony and morale in a professional work environment
• Guides department processes by researching, developing, writing, and updating RCM policies, procedures, methods, and guidelines
• Obtains revenue by resolving order and invoice disputes and maintaining customer relations
• Serves as resource to team in resolving and documenting complex patient situations including escalated complaints in a timely manner
• Identifies need for additional training through observation, account reviews
• Create, track and maintain department metrics. Prepares regular reports and performs audits on various operational metrics to ensure department objectives are being met
• Contributes to team efforts by accomplishing related results and engaging in the work of direct reports
• Perform other duties as needed

Qualifications

• Associates degree in business management or related secondary training desired but can be substituted with years of relevant, practical experience
• 2+ years of lead/supervisor experience
• 3+ years of billing experience required; physician and/or mental health billing preferred
• Experience with electronic health records; preferably NextGen
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and other computer technology/software • Strong attention to detail with the ability to prioritize and multitask
• Extensive customer service skills (within a healthcare setting preferred), including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
• Excellent oral and written communication skills
• Ability to work independently or as part of a team
• Ability to maintain strict confidentiality of all personal/health sensitive information

The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.