RCM Systems Support Specialist I

RCM Systems Support Specialist 

Hourly Compensation Range: $23.00 - $25.00 per hour ($47,840 - $52,000)
Position Type: Full-Time | Hourly | Non-Exempt | Benefits Eligible
Location: Remote (SC Upstate residents only; occasional onsite work at our Greenville, SC corporate office)
Travel: Up to 10% travel to the corporate office, as needed

Why You’ll Love This Role

If you enjoy solving problems, supporting systems that truly matter, and working behind the scenes to keep healthcare operations running smoothly, this role may be a great fit for you. As an RCM Systems Support Specialist I, you’ll play an important role in supporting our charge capture application and partnering with Revenue Cycle Management and IT teams to ensure systems are accurate, reliable, and compliant.

You’ll work remotely most of the time, with occasional onsite collaboration, and gain hands-on experience supporting healthcare technology in a growing, mission-driven organization.   

What You’ll Do:

Support System Users

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  Be the go-to resource for PatientKeeper user setup and access requests

  
  


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  Create, update, and deactivate user accounts for clinicians and internal teams

  
  


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  Maintain accurate clinician details, including name and NPI updates

  
  


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  Assign and manage system security roles

  
  

Maintain and Build System Configuration

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  Set up and deactivate hospital accounts, workflows, and referring clinicians

  
  


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  Help ensure system setups align with business and operational needs

  
  

Improve and Enhance Systems

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  Assist with system updates, testing, upgrades, and new feature rollouts

  
  


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  Monitor application performance and flag opportunities for improvement

  
  


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  Support change management and help users adapt to system enhancements

  
  

Ensure Compliance and Security

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  Help maintain HIPAA compliance and data security standards

  
  


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  Partner with IT and security teams on audits and reporting when needed

  
  

Reporting & Insights

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  Run system reports and analyze trends

  
  


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  Share insights to improve performance and the overall user experience

  
  

What We’re Looking For:

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  0–3 years of experience in healthcare, hospital operations, or application/system support

  
  


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  Experience with PatientKeeper or similar healthcare applications is a plus

  
  


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  Strong troubleshooting and analytical skills

  
  


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  Familiarity with healthcare workflows and EHR systems

  
  


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  Clear communicator with a customer-focused mindset

  
  


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  Comfortable managing multiple priorities and working independently

  
  

Preferred Qualifications:

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  Associate’s degree in Computer Science, Information Systems, Healthcare IT, or a related field (or equivalent experience)

  
  

Physical & Travel Expectations

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  Ability to sit for extended periods during the workday

  
  


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  Willingness to travel to the corporate office up to 10% of the time

  
  

Join OBHG:

Join the forefront of women's healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women's healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture


• Paid time off & holidays so you can spend time with the people you love


• Medical, dental, and vision insurance for you and your loved ones


• Health Savings Account (with employer contribution) or Flexible Spending Account options


• Employer Paid Basic Life and AD&D Insurance


• Employer Paid Short- and Long-Term Disability w Optional Short Term Disability Buy-up plan


• Paid Parental Leave 


• 401(k) Savings Plan with match


• Legal Plan & Identity Theft Services


• Mental health support and resources