Reactivation Team Manager

Our client is seeking a hands-on, results-driven Reactivation Team Manager to lead outbound sales efforts and re-engage their player base. This role involves building and leading a team of motivated Sales Agents focused on reactivating casino users. The ideal candidate will coach, inspire, and drive performance through strategic planning, effective leadership, and data-driven decision-making.

Key Responsibilities:

• Build, lead, and manage a team of Reactivation Sales Agents, setting clear KPIs and driving high performance across outbound campaigns.


• Develop and refine team workflows, focusing on daily activities such as call volume, conversion rates, and campaign execution.


• Establish the reactivation strategy, KPIs, methodologies, and overall approach from the ground up.


• Provide training, mentorship, and ongoing coaching to enhance communication skills and sales effectiveness.


• Analyze player behavior and campaign performance data to identify areas for improvement and implement actionable strategies.


• Lead by example through active participation in reactivation calls to maintain a close connection with the player experience and inspire the team.


• Continuously improve internal processes, introduce innovative reactivation tactics, and manage bonus campaigns to boost engagement and retention.


• Collaborate with CRM, VIP, Product, and Customer Support teams to share player insights and align cross-functional efforts.

What the Ideal Candidate Brings:

• Proven experience in a reactivation or sales leadership role within the online casino industry.


• A strong background in outbound telesales, customer engagement, or reactivation — ideally with a track record as both a top-performing agent and manager.


• A motivational leadership style capable of building trust, energizing teams, and maintaining accountability.


• Experience in hiring and scaling successful sales teams.


• Excellent communication skills in English (C1 level), both written and spoken.


• Familiarity with English-speaking markets such as Australia or New Zealand is considered an advantage.