Readiness & Enablement Content Analyst (Premier & Branch Banking)

Company : Truist Bank

Job Type : Full Time

214 North Tryon Street, Charlotte

Number of Applicants

000+

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Job Description - Readiness & Enablement Content Analyst (Premier & Branch Banking)

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for designing and developing readiness and enablement content for CSBB teammates with a focus on Premier and Branch Banking. Translates complex business initiatives, product updates, and process changes into clear, actionable training and materials that drive adoption and field execution. Partners with stakeholders on small to medium-sized initiatives to deliver high-quality, role-based content that supports teammate performance and client impact. This role supports enterprise consumer banking priorities and is not specific to Mortgage products or operations.

There is a 5 day in-office expectation.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Drive and support the overall training strategy to drive high teammate engagement within CSBB. Partner with various entities (Truist Learning, vendors, external & internal partners) to deliver on agreed upon strategy.
2. Design, build and deliver timely, thorough and engaging need-specific training and enablement topics based on business prioritization and teammate absorption capacity.
3. Represent team by participating in complex cross-functional initiatives and large-scale projects.
4. Work with stakeholders to prioritize training needs intake across CSBB through a change management lens.
5. Serve as line of business representative and SME for Truist Learning design and material review. Ensure key training courses are reviewed and audited according to internal standards.
6. Measure the effectiveness of training strategy through reporting, analytics, and surveys.
7. Contribute in the day-to-day maintenance and oversight of centralized role-based online repository to enable teammate preparation and knowledge.
8. Stay current on CSBB guidelines, policies, procedures, and system changes to effectively support teammates.

QUALIFICATIONS
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Minimum of three years of banking experience
2. Ability to independently synthesize complex information and translate into training & enablement materials easily consumed by teammates
3. Advanced skills in presentation
4. Engaging communication style, both in-person and virtually
5. Demonstrated strong problem-solving and analytical skills
6. Strong organizational and planning skills
7. Excellent relationship-building skills

Preferred Qualifications:
1. Bachelor's degree in business or related field, or equivalent education and related training.
2. Experience with adult learning methodology
3. Working knowledge in all areas across consumer banking
4. Experience working in an Agile environment

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

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