Ready Mix Order Taker

We are looking for a dependable, level-headed Order Taker/Customer Service Representative to join our ready mix concrete team. This role is the primary point of contact for customers placing and confirming concrete orders, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is bilingual, computer-savvy, customer-focused, and comfortable thinking on their feet. 

• Take incoming customer orders by phone or in person and enter them accurately into the order/dispatch system. 
• Schedule concrete orders and coordinate delivery times with dispatch. 
• Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows. 
• Communicate order changes, delays, or cancellations promptly to all affected parties. 
• Run and review daily/weekly reports (order logs, load counts, delivery schedules, etc.) to support operations and management. 
• Respond to customer questions and resolve issues or complaints professionally and in a timely manner. 
• Maintain clear, organized records of orders, changes, and customer communications. 
• Support the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure. 

Qualifications:

• Good attitude and professionalism, even under pressure. 
• Level-headed decision-making, especially when schedules change last minute. 
• Ability to work at a fast pace and manage multiple orders/calls at once. 
• Strong customer service skills, both in person and over the phone. 
• Bilingual (English/Spanish preferred) to support a diverse customer and driver base. 
• Willingness to learn new systems, products, and processes. 
• Working knowledge of logistics, scheduling, or dispatch operations. 
• Creative and critical thinking to solve scheduling conflicts and order issues on the fly. 
• Solid computer skills (order entry/dispatch software, email, spreadsheets). 
• Leadership qualities and the ability to take ownership of the order desk.