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Functional Title: Reasonable Accommodation Specialist 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: CIVIL RIGHTS 
Posting Number: 17723 
Closing Date: 07/06/2026 
Posting Audience: Internal and External 
Occupational Category: Legal 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 5425 POLK ST 
Other Locations: Austin; Edinburg; Grand Prairie; Houston; San Antonio 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Job Description:

Reasonable Accommodations Specialist is selected by and responsible to the Civil Rights Manager, Operations Director and/or designee. This position is part of the HHSC Civil Rights Office, which falls under the Office of Chief Counsel (OCC). 

The CRS performs in a progressively consultative, professional and technical capacity and coordinates planning, developing and administering the Civil Rights Program in compliance with applicable federal/state civil rights laws, specifically relating to the Civil Rights Act, the Rehabilitation Act, the Texas Commission on Human Rights Act, the Americans with Disabilities Act, and the Pregnant Workers Fairness Act, etc.

Works under general supervision, exercising considerable independence. Responsibilities include provides advice and counsel to employees regarding civil rights issues specifically related to reasonable and religious accommodation requests, the Americans with Disabilities Act of 1990, the Pregnant Workers Fairness Act, and other related legislation and civil rights issues.

Primarily processes reasonable accommodation requests for Health and Human Services, Department of State Health Services, and Department of Family and Protective Services.

Provides technical support to managers regarding civil rights issues including accommodation for employees with disabilities, based on religion, or medical conditions related to pregnancy. Provides managers with information about civil rights laws. legislation and methodologies that assist in promoting a nondiscriminatory environment.

Conducts civil rights compliance reviews for client service programs administered by the system as described in applicable federal and state statutes and HHS policy.

Conducts mediation sessions and prepares resolution agreements. Serves as a neutral facilitator of communication to resolve employment-relation disputes.

Investigates employment discrimination complaints. Prepares detailed and comprehensive investigative reports. Some travel may be required.

Provides civil rights training.

Performs other duties as may be assigned or identified.

Essential Job Functions:

EJF 1. Provides technical assistance to executive staff, managers and supervisors regarding civil rights and equal employment opportunity. Provides accurate information relating to civil rights policy.

EJF 2. Provides accurate guidance to employees and/or programs regarding the discrimination complaint policy, administrative complaint policy, and  reasonable accommodation policy and procedure and/or civil rights related issues and concerns. Responds to client inquiries and provides guidance/counseling on proper procedures, etc.

EJF 3. Conducts investigations based on federal and state civil rights laws and prepares charge responses to state and federal compliance agencies. Researches and provides recommendations so that results are thorough and complete. Prepares investigations and charge responses, within time frames established by CRO.

EJF 4. Conducts compliance reviews and recommends and/or monitors corrective action.

EJF 5. Prepares administrative reports and special documents relating to the overall responsibility of the Civil Rights Office.

EJF 6. Conducts mediation sessions and prepares resolution agreements. Serves as a neutral facilitator of communication to resolve employment relation disputes.

EJF 7. Develops and provides civil rights, EEO, and other training as requested or assigned.

EFJ 8: Other duties as assigned.

Registrations, Licensure Requirements or Certifications:

None

Knowledge, Skills and Abilities (KSAs):

Knowledge Of:

• And ability to interpret applicable federal and state laws pertaining to federal and state legislation, especially Titles VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Texas Commission on Human Rights Act of 1983, the Americans with Disabilities Act of 1990, the Pregnant Workers Fairness Act and related executive orders and EEO guidelines


• The reasonable accommodation process


• The causes and effects of discriminatory practices


• HHSC, DFPS or DSHS programs, policies, functions, and objectives


• Planning and coordinating civil rights activities

Skill In:

• Investigative methods


• Presenting ideas and information


• Human relations and counseling


• Problem solving and conflict resolution


• Counseling and ability to relate to employees at all levels


• The use of personal computer and software, including SharePoint, OneDrive, Outlook, Teams and Word.  


• Interpersonal relationships including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of stakeholders within and outside of agencies

Ability To:

• Effectively communicate orally and in writing.


• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.

Initial Screening Criteria:

Bachelor’s degree from an accredited college or university. Education and work experience can be substituted on a year-for-year basis if you have work experience in human resources, employment investigations, employee relations, reasonable accommodation requests, ombudsman, management or another related field. 

Experience in human resources, employment investigations, employee relations, reasonable accommodation requests, ombudsman, management or another related field. 

Experience in managing a caseload or multiple assignments in a fast-paced environment.

Experience in mediation, conflict resolution, or problem solving.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.