Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Serves as the MGB subject matter expert and primary point of contact for all employee accommodation requests, including medical, pregnancy-related, and religious. This role is responsible for managing the entire accommodation life cycle by expertly facilitating the interactive dialogue process, ensuring compliance with federal and state disability and EEO laws, and delivering consistent, equitable accommodation outcomes across the organization. Evaluates accommodation requests within the context of legal requirements, business operations, and organizational capabilities, balances employee needs with operational requirements, essential job functions, and partners with managers and stakeholders to implement effective accommodation solutions.
Essential Functions
-Manages the complete reasonable accommodations interactive dialogue process from initial request through final resolution, including collection and review of medical documentation, coordination with employees and managers, assessment of accommodation feasibility, and implementation planning.
-Conducts comprehensive interactive dialogue sessions with employees, managers, and relevant stakeholders to identify effective accommodation solutions that balance employee needs with operational requirements, essential job functions, and business constraints.
-Documents all accommodation cases within the case management system, maintaining detailed records of interactive dialogue, medical documentation, accommodation assessments, implementation plans, and follow-up activities to ensure comprehensive audit trails and compliance tracking. Tracks and documents approvals and denials of religious accommodation requests as well.
-Evaluates accommodation requests for feasibility, reasonableness, and business impact, considering job requirements, essential functions, workplace limitations, operational constraints, available accommodation alternatives, and hardship and/or undue burden assessment. Consults with Occupational Health as needed and in the process for clearance to return to work.
-As necessary, investigates suspected cases of medical documentation falsification and fraudulent leave/accommodation requests, conducting thorough and objective reviews of documentation authenticity, interviewing relevant parties, and coordinating with appropriate resources to address fraudulent submissions.
-Collaborates with the ERLR and Workforce Enrichment COEs to assess training needs and deliver education and training to managers, HR Business Partners, and employees regarding accommodation processes, interactive dialogue techniques, disability law compliance, and best practices.
-Develops and maintains accommodation resources, including process guides, template communications, decision-making frameworks, and training materials to support consistent accommodation management across the organization.
-Partners with the Office of General Counsel on complex accommodation cases, EEOC charges, accommodation-related litigation, and legal proceedings requiring expert testimony or detailed case documentation.
Education
- Bachelor's Degree Related Field of Study required
- Experience can be accepted in lieu of a degree
Experience
- 3-5 years employee Relations/Labor Relations or Human Resources Business Partner Level role or equivalent experience required
- 3-5 years experience in a union environment, including bargaining and grievance experience required
Knowledge, Skills and Abilities
- Ethical Practice – The ability to maintain confidentiality and objectivity and to gather and evaluate information to reach an informed decision.
- Relationship Management – The ability to develop connections and manage interactions to facilitate information sharing and engaged decision-making.
- Critical Evaluation – The ability to interpret employment and labor activity information and data for making appropriate decisions about the organization’s response to employee concerns or third-party representation.
- Consultation – The ability to provide clear and compelling guidance to senior leaders to reach a consensus on addressing complex issues. Strong conflict-resolution & problem-solving skills.
- Communication – Strong communication skills, including excellent critical listening skills and the ability to convey empathy & trustworthiness.
- Business Acumen – the ability to understand and apply information to ensure recommendations are consistent with and in support of desired business outcomes. Technical skills include Microsoft Suite.
Additional Job Details (if applicable)
Hybrid
399 Revolution Drive
40
Regular
Day (United States of America)
Pay Range
$63,648.00 - $90,750.40/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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