ReCARE Service Lead - Seasonal | Broadway | New York, NY

Department: Retail

Reports to: Alpha Store Director

Location: 580 Broadway, NYC

Your Opportunity at ARC’TERYX:

Circularity is at the heart of our sustainability vision, a platform that we call ReBIRD. We're on a mission to create durable, long-lasting products and services that not only serve our guests but also our planet. By extending the life of our products, we're ensuring fewer end up in landfills. The ReBIRD team is focused on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After-Sales, Brand activations, and especially within our owned channels, Retail and eCommerce.

Meet Your Future Team:

Our new Alpha locations will showcase the largest Retail expression of ReBIRD in North America. The team will offer a range of services inclusive of product care education, product wash service, in-store technical repair, warranty assessment with a goal to build a relationship with a Guest and support their post-purchase needs.  This location will also offer a refined offering for ReGEAR (resale) and ReCUT (upcycled product) adjacent to the ReBIRD Service area. You will be a key Guest-facing lead of the Arc’teryx ReBIRD service expression, located at our 580 Broadway, NY Arc’teryx location.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.