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The Claims Coordinator is the primary point of contact between our Supply Chain campuses and retail locations they support. This position has day-to-day operational interaction and support with retail, schedules ongoing meetings and conferences between the groups and identifies areas for education and improvements in common procedures.
Communication (Daily)
Point person to receive calls and communications from retail partners.
Forward concerns promptly to appropriate areas within the operation or relevant subject matter experts.
Communicate to retail location leadership any variance or information that may impact store operations
Proactively solicit feedback from retail leadership on service levels, specific store location requests, or areas of concern.
Connection (Weekly)
Report out to campus leaders on current trends and consistent areas of concern in order to help create improved relationships and performance
Schedule regular meetings for all levels of leadership to interact with partners in retail
Schedule regular store visits for campus leadership team Education
As a result of feedback from daily and weekly activities, schedule and create educational opportunities to advance cross functional understanding between the campuses and retail locations
Engage subject matter experts to conduct classes
Create opportunities and schedule retail visits to local campuses for team building and classroom-based education.
Understanding of Food Safety handling techniques, practices and expectations for the work environment.
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