Receiving Manager

ReStore Receiving Manager

FLSA Status: Exempt

Date: April 2026

Reports to:ReStore Assistant Director

Organization Mission

Seeking to put God’s love into action, Habitat for Humanity Springfield (HFHS) brings people together to build homes, communities and hope. 

Position Summary

The Receiving Manager is responsible for overseeing donation intake, donation evaluation, pricing, and also the loading of sold merchandise into customers’ vehicles. This role ensures that donated goods are processed efficiently, priced appropriately to maximize revenue, and aligned with the organization’s mission. The manager prioritizes great relationships with the donors and the customers.  The manager directly supervises the Receiving staff and volunteers, maintains quality control, trains volunteers for safety at all times,, and supports a safe, organized, and donor-friendly environment.

Key Responsibilities

Receiving & Intake Operations

• Manage daily receiving operations, including donation drop-offs and unloading box trucks


• Ensure timely unloading, inspection, and processing of donated items


• Maintain organized intake and processing areas


• Monitor workflow to ensure efficiency and productivity goals are met

Pricing & Merchandising

• Establish and implement pricing strategies based on condition, market demand, and store guidelines


• Train staff on consistent and accurate pricing practices


• Ensure high-quality, sellable items are prioritized for the sales floor


• Collaborate with sales floor team to optimize product placement and turnover

Staff Supervision & Development

• Supervise, train, and schedule receiving staff and volunteers


• Provide ongoing coaching, performance feedback, and support


• Promote a positive, mission-driven team culture


• Ensure staff adherence to policies, procedures, and safety standards

Safety & Compliance

• Enforce safety procedures related to lifting, equipment use, and hazardous materials


• Ensure compliance with organizational policies and local regulations


• Conduct regular safety checks in receiving and processing areas

Inventory & Reporting

• Track incoming donations and key performance metrics


• Assist in reporting revenue trends and pricing effectiveness


• Identify opportunities to improve donation value and operational efficiency

Qualifications

Required:

• 2–4 years of supervisory or management experience (retail, warehouse, or logistics preferred)


• Strong organizational and time management skills


• Have a basic knowledge of product valuation and willing to learn the details


• Excellent communication and leadership abilities


• Ability to lift and move heavy items (50+ lbs) and work in a physically active environment

Preferred:

• Experience in resale, thrift, or nonprofit retail environments


• Knowledge of furniture, appliances, building materials, or home goods pricing


• Forklift certification (or willingness to obtain)

Work Environment

• Warehouse and retail setting with frequent lifting, bending, and standing


• Exposure to varying temperatures and donated goods in different conditions


• Fast-paced, team-oriented environment

Skills & Competencies

• Leadership and team development


• Decision-making and problem-solving


• Attention to detail


• Mission alignment and community focus


• Adaptability and efficiency

PHYSICAL CONTEXT AND WORK ENVIRONMENT

Physical Requirements

Percentage of Work Time Spent on Activity

Seeing:  Must be able to see to move, arrange and handle donations and goods for sale.  75-100%

Hearing:  Must be able to hear well enough to communicate with the public.  75-100%

Sitting:  Must be able to sit for long periods of time.  0-24%

Standing/Walking:  Must be able to move about the work area.  75-100%

Climbing/Stooping/Kneeling:  Must be able to stoop or kneel to pick up and/or arrange goods.  75-100%

Lifting/Pulling/Pushing: Must be able to lift more than 100 pounds with or without reasonable assistance.   75-100%

Grasping/Feeling:  Must be able to carry and handle donations and goods for sale.  75-100%

The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain, snow or high winds.  Depending on the task, work may be performed indoors or outdoors with a moderate level of noise.  May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified.  Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.