Reception

Job description:

SUMMARY

The role of Receptionist provides administrative support for the RCAC and CBRF community. This position is responsible for performing clerical duties, coordinating information flow and completing projects as assigned. This position is considered the “face” of the community; therefore, all tasks are expected to be performed with a resident-centered focus while also seeking opportunities to continually improve core processes. Incumbent will be scheduled based on operational needs, which may include but is not limited to holidays, extended shifts, nights, weekends, standby or on-call as necessary.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

· Greets, interacts with and direct residents, family members, guests, and vendors in a professional, friendly and courteous manner. · Answers internal and external telephone calls, intercom, and pagers. · Maintains building security, monitors security systems including the emergency call system and respond accordingly. · Manages the operation and maintenance of all office equipment and communication devices. Orders and maintains adequate inventory of office and community supplies. · Manages mail and newspaper delivery. · Assists with marketing efforts through appropriate interactions with prospective residents and guests and other duties as directed. · Assists Activities Coordinator with various activity programs as directed, including reminding residents of and encouraging resident involvement in activities. · Participates in and attends all required in-service training sessions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Knowledge of computer applications (Microsoft Word, Excel, Powerpoint, Publisher) as well as office equipment operations.

· Ability to organize and manage multiple priorities, always keeping our residents and their satisfaction our top priority.

· Positive attitude, initiative, enthusiasm and energy.

· Strong customer orientation to older adults.

· Strong communication skills – verbal and written.

EDUCATION and/or EXPERIENCE

§ High school diploma or equivalent.