Reception Agent

Summary

 The Reception Agent accommodates hotel’s guests.

Essential Functions

To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Greet, register and assign rooms to guests

• Issue room keys and escort instructions to Bellman

• Date stamps, sort and rack incoming mail and messages

• Transmit and receive telephone messages

• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment and travel directions

• Keep records of room availability and guests' accounts

• Compute bill, collect payments and make change for guests

• Make and confirm guest reservations

• Post charges such as room, food, liquor or telephone to ledger

• Other duties as assigned

Qualifications

The requirements listed below are representative of the knowledge, skills, and abilities required for an individual to successfully perform the duties and responsibilities of the Reception Agent position:

Language Ability

• Effectively communicate and interact in English with people from diverse backgrounds

• Speak effectively before groups of customers or associates of the hotel

Math Ability

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

• Compute rate, ratio and percent

Reasoning Ability

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Work Environment

• The noise level in the work environment is usually moderate

• The position is located indoors where the temperature settings are controlled

Physical Demands

• Regularly lift and /or move up to 50 pounds

• Occasionally lift and/or move up to 100 pounds

• Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear

• Occasionally stoop, kneel, crouch or crawl

• Safely navigate multiple flights of stairs

Position Status and Availability

• Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience

• A high school diploma or general education degree (GED)

• One (1) year of customer service experience