Reception Associate

The Reception Associate is a customer-focused role dedicated to front desk operations, including visitor management, phone coverage, and reception-related office administration. 

This position serves as the first point of contact for employees, guests, and visitors and plays an important role in creating a welcoming, professional, and efficient workplace environment. 

Work Schedule: This is an onsite position with a regular work schedule of Monday through Friday, 7:00am to 4:00pm. 

Duties and Responsibilities:

Reception & Administrative Operations: 

• Greet and welcome visitors with a positive and professional demeanor. 
• Answer and direct incoming phone calls to appropriate departments and individuals.
• Maintain a professional, organized, and welcoming reception area.
• Ensure safety and security procedures are followed by managing guest notifications, issuing visitor badges, monitoring visitor access, and maintaining visitor logs.
• Manage internal conference room and hospitality calendars by scheduling bookings, resolving conflicts, communicating updates, and coordinating meeting and event logistics.
• Coordinate with various departments to support smooth office communication and operations.
• Maintain and update office procedures and documentation as needed.
• Assist with office supply management and administrative projects.
• Coordinate reception relief and absence coverage with the Administrative Operations Manager.
• Other job duties as required. 

• High school diploma or equivalent- required.
• Experience in customer service, reception, hospitality, office administration, or related fields preferred. 
• Proficiency in Microsoft Office Suite and basic computer applications. 
• Strong organizational, multitasking, and communicating skills. 
• Ability to adapt quickly to changing priorities and operational needs.
• Professional demeanor with strong customer service skills. 
• Flexibility to work beyond standard office hours for events or coverage needs when necessary. 
• Experience supporting workplace hospitality, reception, or office operations.
• Familiarity with vendor coordination and office administration systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving mindset with a proactive, team-oriented attitude. 

Job Benefits: 

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance program, education reimbursement program. 
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral Program. 

Santa Fe is the capital of New Mexico. Founded in 1610 and nicknamed "The City Different," Santa Fe captures hearts and minds with its museums, restaurants, theater, opera, and adobe-style architecture. With an average of over 300 sunny days per year and picturesque landscape, it's no wonder that outdoor activities such as skiing and hiking in "The Land of Enchantment" attract visitors from around the world.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status.