Receptionist

Description

What you will do at AMC:

The Bilingual Receptionist acts as first point of contact by serving AMC’s mission in a culturally competent manner. Provides the highest level customer service care to the Clinic’s diverse communities. 

• Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer;
• Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients;
• Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program;
• Discusses overdue payments with patients, creates billing notes for outstanding fees, and routes messages to the billing department as necessary;
• Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received;
• Conducts confirmation calls to patients the day before their appointment as a reminder;
• System knowledge (EPIC); creating new patient charts, and updating EMR as needed;
• Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines;
• Acts as a patient navigation resource on various health center programs and community resources;
• Other duties as assigned.

Requirements

The Receptionist at Alliance Medical Center has the following qualifications and skills:

• High school diploma or general education degree (GED), required;
• Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required;
• Bilingual Spanish, required;
• Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
• Good technical abilities using web-based applications, required;
• Is detail-oriented in collecting, tracking, and monitoring information, required;
• 1-2+ years of work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, preferred;
• EMR knowledge required, EPIC EMR, preferred;
•  FQHC work experience, preferred.

Work Schedule: This position is expected to work onsite and not remotely.