Receptionist

Description

At Portfolio, we pride ourselves on our responsive, innovative, efficient, and sincere serving standards (R.I.S.E).

We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.

Portfolio offers a comprehensive benefits package:

• Paid Company Holidays
• Paid Time Off including Flex Time (40 Hours of additional Paid Time Off) and Volunteer Time.
• Health/Dental, Visions Insurance
• Life Insurance & Short-Term Disability
• Tuition Reimbursement
• Referral Bonus
• 401(k)
• Monthly Associate Breakfasts
• Reputation Management Program – Monetary Prizes for Positive Online Reviews
• Additional associate perks

If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the customer service experience! Join Our Team at Portfolio!

As a Receptionist, you'll play a crucial role in providing the first line of customer service and setting a high standard for the rest of the organization. 

Compensation:

• Starting range of pay: $18.00 - $19.00 per hour depending on experience. Comprehensive Benefits Package!

Work schedule:

• Schedule: Standard Business Hours - Monday-Friday, 8:00 am - 4:30 pm EST.

Job Summary & Objective: 

Responsible for answering a multi-line phone system and accurately handling calls accordingly with the utmost professionalism. Greets visitors in an upbeat friendly manner. This is the first positive impression of the company. Assists Contract Entry team with input and reporting. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

*Must report to the Strongsville, OH office every day. 

Essential Functions: 

• Effectively and timely operates a multi-line phone system.
• Assists and directs calls in an accurate and professional manner.
• Maintains an updated knowledge of general business operations/personnel to accurately handle all calls.
• Answers phone with a positive, enthusiastic manner, using a provided welcome script. 
• Smiles when answering the phone or greeting a guest or another associate.
• Provides callers with information such as company address, directions to the company, website link, and other related information.
• Tracks all leads that come through the main line.
• Greets visitors such as clients, potential customers, candidates of employment, vendors, and new associates in a warm, enthusiastic, and energetic manner. 
• Notifies associates of visitors by properly announcing visitors to associates in an efficient manner.
• Issues and collects visitor passes and ensures all visitors have signed in/out of the visitor logbook; and ensures that visitor is greeted by another to be escorted throughout the building.
• Offers all visitors waiting to be helped with water and shows them where the restroom is located.
• Assists with contract entry; processes a minimum of 15 contracts per hour with a 1% or less error ratio.
• Ensures that the reception area is neat and organized.
• Maintains a well-groomed appearance along with a visible smile when interacting with others; avoids gossip and complaining.
• Discusses all issues with direct supervisor and does not discuss openly on the floor (at reception).
• Maintains confidentiality and discretion of business meetings, inquiries, and other activities that the position is exposed to.
• Listens to voice mails left on mainline and forwards to the appropriate associate.
• Stock Kitchens.
• Order Lunches for events/meetings.
• Drive Company Van to pick up mail from PO Box. 
• Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.

Requirements

Education and Qualification Requirements:

• High School diploma or equivalent. 
• Typing speed of at least 40 WPM/6000 KPH.
• Valid Driver’s License.
• Experience in accurately utilizing a PC and various software programs (i.e., Microsoft and/or internal programs) for at least six months.
• Excellent customer service skills. 
• Natural upbeat, positive disposition.
• Ability to maintain a calm, courteous and professional demeanor at all times.
• Ability to effectively diffuse an upset customer to route them to the proper department.
• Dependable and reliable to be at the office and ready to work at the start of business.
• Proven ability to interact with all types of personalities in a professional manner.
• Attention to detail and accuracy.
• Excellent communication skills, both verbal and written.

Preferred Requirements: 

• Attentive to surroundings and needs of others.
• Excellent Time Management.
• Ability to work in a fast-paced environment.
• Disciplined to work independently.

Work Environment and Physical Requirements: 

• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
• Ability to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
• Ability to frequently sit for long periods of time.
• Ability to hear and talk, both in person and by phone.
• Ability to spend extended hours in front of a computer screen
• Ability to drive a company vehicle.