Receptionist

Description

#1 Cochran has an immediate opening in Austintown for a Receptionist/Showroom Greeter to join our growing team!

#1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets is not our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. COME JOIN OUR WINNING TEAM!

What We Offer

• Full schedule of customer appointments
• Paid Time Off beginning in year one (12,16, 20 days annually)
• Competitive wages and monthly production bonus
• 401(k) with Company match
• Full complement of insurance benefits
• Paid parental leave
• Proud training organization eager to help team members develop and grow with the company

Responsibilities

Daily:

• Confirm appointments
• Check voicemails and give info to the correct departments
• Go through sales board:
  • record data in "Retain" Google Sheet to keep track of calendars
  • Record data for customers that will be receiving the FMC Sales Survey (CPO Fords/New Fords)
    • Assign these customers to BDC agents & myself to contact
    • Follow up with BDC agents on these customers to ensure they've been contacted. Reassign as needed.
• Go through license plates/EZ pass inventory, track down any missing/follow up on those still out
• Follow up on any driver activity
• Greet and direct customers as needed
• Reschedule appointments as needed
• Answer phones as needed
• Make copies and restock paperwork for the sales floor as needed

Weekly:

• I like to do this every few days unless it's on the heavier end:
  • Get into Retain and create whatever calendars have been uploaded.
    • During this, reference the spreadsheet and mark off those completed as I go.
• Upon sales delivery, take customer pictures for their 2-year calendar (Retain) and a testimonial video with customer consent.
• Social Media:
  • Post customer testimonials on a staggered basis throughout the week.
  • Post content with approval/upon request
  • Follow up on any activity on Facebook and Instagram
• AutoSled:
  • record data in AutoSled Google Sheet
    • Adjust table formulas as needed
  • Provide shipping quotes as needed
  • Push drives through, provide updates for salesperson/customer
• Coordinate driver activity for the following:
  • Dealer trades/purchases
  • Sales deliveries
  • Auction
  • Moving cars to other lots
  • etc.
    • Record data in Google Sheet
    • Oversee timesheets for drivers
• Receive/provide vehicles and paperwork for the following (when applicable):
  • Dealer trades/purchases
  • Shipments from transporters