Receptionist

JOB SUMMARY:

Our Utah Jazz and Utah Mammoth office Receptionist serves as the first point of contact for guests, clients, and employees, creating a warm and professional welcome to the organization. This role is responsible for managing front desk operations, answering and directing calls, assisting with administrative tasks, and ensuring the reception area reflects the company’s values and brand. The ideal candidate is personable, organized, and committed to providing exceptional service.

Schedule: In-office Monday - Friday 9:00am - 5:00pm 

Compensation: $18-20/hour DOE

DUTIES & RESPONSIBILITIES:

• Provide all guests with a positive first impression of the team by offering superior, individualized guest service.
• Pleasantly answers all incoming calls, greets employees, visitors, and clients, and directs inquiries to the proper staff.
• Maintain visitor logs and ensure compliance with security and check-in protocols.
• Supports the management team through conference room booking, scheduling and organizing meetings and interviews as requested.
• Ensures the employee common areas are clean, orderly, and safe (free of obstacles).
• Assists in ordering, receiving, and distributing office supplies to the appropriate parties when required.
• Handling mail and deliveries, including sorting, distributing, and scheduling additional pickups as needed.
• Provide administrative support to other departments as needed.
• Process office supplies and mail invoices timely and accurately.
• Help receptionists at other locations as needed.
• Operate with an emphasis on safety for employees, teams, and guests.
• Protect the reputation of the company.
• Embrace a culture of inclusion and diversity where guests and team members feel welcomed, valued, and heard.
• Exemplify the SEG mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

COMPETENCIES:

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

• 3+ years of receptionist and clerical experience.
• Experience in a corporate setting for a large, busy office, preferred.
• High School Diploma or equivalent.
• Must be organized and detail oriented.
• Excellent communication skills coupled with a polished and professional telephone manner.
• Must be able to handle tasks simultaneously while working efficiently in a busy environment.
• Must be able to work with a team and be willing to provide support when needed.
• Proven knowledge of general office practices and procedures.
• Ability to interact professionally with high profile clientele.
• Ability to hire train and manage PT receptionists.
• Strong knowledge of policies and procedures.
• Ability to think quickly, handle real-time issues, and present solutions.
• Ability to handle multiple tasks at one time.
• Basic math and computer skills.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to occasionally lift 20 lbs.
• Must be able to perform repetitive motions.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.