Receptionist

Salary :

$17 - 20 hourly

Company : American Family Insurance

Job Type : Full Time

Woodbury,Mn

Number of Applicants

000+

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Job Description - Receptionist

Replies within 24 hours

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid Time Off

Opportunity for Advancement, if desired

Job Summary
The Front Desk Receptionist provides excellent customer experience for potential and existing customers. This will be the first interaction that is held in our agency, and we are looking for someone who is highly engaging and knowledgeable. You should be able to identify opportunities to cross-sell and coordinate with sales specialists for follow-up.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

Will need to be licensed to sell insurance with the State of Minnesota within 30 days of hiring - we will assist with that process.

Compensation: $17.00 - $20.00 per hour

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

Original job Receptionist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Receptionist

Job Description - Receptionist

Join Our Team. Bring Your Dreams.

Team Member Career

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