Receptionist

The Receptionist is the first point of contact for visitors to the Office of Financial Aid at Keuka College and is often the first-person prospective students and their families meet when arriving on campus. The Receptionist provides exceptional customer service and supports the daily operations of the Financial Aid team. 

Essential Responsibilities:

• Greet and welcome visitors to the Office of Financial Aid.
• Answer and direct incoming phone calls to the appropriate staff member or department as needed. 
• Coordinate in-person and virtual prospective student meetings with key stakeholders.     
• Manage the office’s general email, providing a timely and professional reply.
• Utilize the CRM platform to assist with financial aid operations-specific tasks.
• Provide administrative support to the financial aid team, including appointment scheduling, data entry, and general support.
• Maintain the reception area, ensuring it is clean and organized, and professional in appearance.     
• Assist the financial aid Team during special events.     
• Manage the financial aid offer letter process.    

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some evening and weekend hours are required.
• Occasional  lifting up to 25 pounds.  

Employee Benefits Overview

• Comprehensive Medical, Dental and Vision Coverage
• Financial assistance for educational expenses, enabling professional growth and development.
• Protection for you and your loved ones with employer-sponsored life insurance coverage.
• Generous paid time off includes holidays and sick leave to ensure work-life balance.
• Retirement benefits eligible on the 1st day of employment and matching contributions after 6 months of employment
• Access to confidential counseling and support services for mental health and personal matters through the Employee Assistance Program

Minimum Qualifications:

• Always understand and behave with a high level of professionalism and integrity.
• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Proficient in Microsoft Office and Google, and comfortable learning new software programs.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. 
• Attention to detail and accuracy, with the ability to maintain records and files with a high level of precision. 
• Commitment to diversity, equity, and inclusion, and the ability to support events that are welcoming and inclusive to all prospective students and families.
• A commitment to the College’s mission and vision and willingness to embody its values.

          · Community

          · Student Success

          · Thoughtful Use of Resources, Including Ourselves

          · Engage with Curiosity 

          · Open Doors to Opportunity

Preferred Qualifications:

• Some college coursework or Associate’s degree preferred.
• Experience in educational settings. 
• Experience working with Slate and Colleague, or a similar CRM  

Work with Purpose at Keuka College

Keuka College, founded in 1890, is a liberal arts-based, private college located in the heart of New York’s beautiful Finger Lakes.  Our picturesque lakeside campus is more than just a place to work – it’s a vibrant, close-knit environment where collaboration, innovation, and personal growth are valued as much as academic excellence.   

Why Keuka College?

Mission-Driven: Join us in empowering students to lead, serve, and succeed. Our founder Dr. George Harvey Ball’s mission to “bring strength to our nation and help humanity” is still at the heart of what we do.

Experiential Learning: Our immersive approach to education means you’ll work in an environment that values hands-on experience and innovation.

Core Values:

· Create a Strong Sense of Community: Foster a caring, respectful, and diverse environment, emphasizing integrity, leadership, and personal connections.

· Prioritize the Success of Each and Every Student: Focus on student achievement through innovative education, holistic support, and experiential learning.

· Make Thoughtful Use of Resources, Including Ourselves: Collaborate efficiently to maximize resources and empower leadership while maintaining a balanced, goal-oriented environment.

· Engage with Curiosity: Embrace questions, innovation, and lifelong learning with an open and positive mindset.

· Open Doors to Opportunities: Promote equality and provide accessible programs that help individuals achieve their full potential.

Professional Growth: We support your development through training, leadership programs, and a commitment to helping you succeed.

Work-Life Balance: Flexible schedules, wellness programs, and a focus on your well-being allow you to thrive at work and at home.

Welcoming Community: We embrace a sense of belonging and create an environment where everyone feels at home.

About the Community

Keuka Park, NY, offers stunning lakeside living and is nestled along the shores of Keuka Lake. Known for its vineyards and scenic outdoor adventures, the area offers everything from hiking and fishing to wine tasting. The nearby village of Penn Yan, less than 10 minutes away, is celebrated for its small-town charm, offering parks, shops, cafes, and plenty of local attractions. Life in the Keuka region moves at a relaxed pace, giving you the opportunity to enjoy the natural beauty and simple joys of lakeside living.

Join Us and Make a Difference
If you’re looking for meaningful work in a community that values your contributions, explore career opportunities at Keuka College and be part of something “small on purpose”.