Receptionist

Job Summary: Greets customers, routes incoming calls, and provides basic information to callers in a courteous and professional manner. 

About Us: Parkway is locally owned and operated. We have been in the Houston area for more than 45 years. We have three locations… Parkway Chevrolet, Parkway Family Kia, and Parkway Family Mazda. We operate elite, state-of-the-art service departments.

Benefits

• Medical, Dental and Vision


• Life and Short-Term Disability


• Continuous Improvement Training


• 401K with Match


• Paid Vacation


• Paid Holidays


• Employee Discounts on Parts, Services and Vehicles


• Opportunities for Growth

Essential Duties 

• Operates a multi-line phone system.


• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.


• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.


• Screens incoming calls as requested by managers.


• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.


• Notifies IT department of any problems with the phone system.


• Updates and distributes dealership phone directory as needed.


• Performs clerical duties as assigned.


• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.

Requirements:

• High School Diploma or GED


• Customer Service Experience (1 year)


• Valid driver's license required

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.