Receptionist

Responsibilities:

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  Perform various clerical and administrative duties 

  
  


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  Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information

  
  


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  Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies

  
  


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  Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

  
  


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  Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner

  
  


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  Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems

  
  


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  Enter all pertinent information into [ERP system] and approved work requested by customer

  
  


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  Utilize the [ERP system] systems to monitor and track vehicle repairs

  
  


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  Follow up with customer to confirm completion of work and satisfaction

  
  


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  Work with finance/local management to ensure customers are charged and A/R is timely collected

  
  


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  Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

  
  


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  Perform other duties as assigned by management

  
  

Qualifications

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  High School Diploma or equivalent required

  
  


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  4 years of clerical or administrative support experience 

  
  


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  Valid driver’s license and safe driving record

  
  


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  Excellent communication and organizational skills

  
  


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  Advanced computer software skills

  
  


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  Experience using general office equipment (i.e., copier, fax machine, etc.)

  
  


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  Ability to sit or stand for prolonged periods of time

  
  


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  Ability to perform repetitive data entry tasks, manual dexterity