Receptionist

Chapman Collision Center in Tempe is looking for a full time Receptionist to support the office’s daily operations and deliver outstanding customer service. The Receptionist is often the customer’s first point of contact and will need to be welcoming, helpful and patient while assisting customers. The ideal candidate will display professionalism and the ability to manage multiple tasks and shifting priorities effectively. The Receptionist will report to the Office Manager.

What We Offer:

• Competitive compensation starting at $16 - $19 per hour depending on experience


• Company culture that promotes professional development


• Low-cost medical, dental and vision insurance


• Life insurance and disability coverage


• Paid time off and holiday pay


• Company contributions into 401(k)


• Employee/family discounts on vehicle purchases and service


• Employee assistance program, volunteer opportunities and more!

Core Responsibilities:

• Answer phones, listen to customer inquiries, and direct calls to the proper department, communicating in a professional, warm and helpful manner


• Greet customers as they arrive and provide general information, or direct them to the appropriate staff member for further assistance


• Assist management with various clerical duties (sorting, filing, emails, etc.)

Desired Qualifications and Experience:

• Previous receptionist or customer service experience is preferred, but we’ll provide training!


• Collision center experience is a huge plus


• The ability to think from the customer's perspective and show compassion while they navigate the repair process after an accident 


• Good phone etiquette and interpersonal skills are essential, as well as the ability to maintain composure during stressful situations


• Strong computer skills, including Microsoft Office applications (Word, Excel, Outlook)


• Ability to multi-task efficiently, with strong attention to detail


• Must pass a pre-employment background check and drug screening

Hours and Work Environment

This is an onsite position working in an office environment, working with customers in person and over the phone. We are open Monday – Friday 7:30am – 5:30pm with two shifts available. We ask that all applicants have open availability to work during our business hours.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps. If you aren’t selected for the next steps, don’t be discouraged! We’re always looking for new talent, so keep an eye out for the next job posting that meets your skill set.

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