Receptionist

Job Title: Receptionist
Location: Art City Auto Body, Springville UT

Company Overview: Art City Auto Body is a family-owned, locally run collision repair shop serving Springville and surrounding areas. With nearly 30 years of experience, we pride ourselves on delivering high-quality auto body, collision and paint services — backed by a lifetime warranty on all repairs. We treat every customer’s vehicle like it belongs to our own family. Art City Auto Body+2Art City Auto Body+2

Position Summary: As the first point of contact for our customers, the Receptionist plays a key role in delivering the welcoming, customer-focused experience that Art City Auto Body is known for. You’ll manage communications, scheduling, and coordination — helping to ensure each repair flows smoothly from drop-off through completion.

Key Responsibilities:

· Greet customers in person and by phone; answer inquiries about services, pricing, scheduling, and insurance claims.

· Accept photos from customers requesting estimates (via online estimate requests) and log their information accurately. Art City Auto Body+1

· Schedule vehicle drop-offs and pick-ups, manage job status updates, and coordinate repair timelines.

· Help customers with insurance paperwork — coordinate with insurance companies (Art City works with all major insurance providers). Art City Auto Body+1

· Maintain front-desk organization, ensure customer waiting area is clean and welcoming, and perform basic administrative tasks (filing, phone messages, follow-up calls).

· Collaborate with technicians and management to update customers on repair progress or special requests.

· Learn about Auto Body and Collision Repair services at Art City (paint jobs, dent/scratch repair, glass replacement, UTV/ATV/RV repairs, ADAS calibration) so you can answer basic questions and direct customers appropriately. Art City Auto Body+1

· Previous experience in customer service, reception, or administrative work preferred (auto-body shop experience a plus but not required)

· Excellent communication skills—both verbal and written

· Ability to multitask: manage phone calls, customer visits, online requests, scheduling, and paperwork

· Basic computer literacy (scheduling software, email, phone system)

· Friendly, professional demeanor and strong interpersonal skills

· Reliable attendance and punctuality

· Competitive pay based on experience

· Paid holidays, paid time off, and paid sick days

· In-house training to build your skills and better serve customers

· I-CAR industry training to keep your knowledge up to date with auto-body standards