Receptionist

Chapman Collision Center is looking for a Receptionist to support the office’s daily operations and deliver outstanding customer service. As the customer’s first point of contact, the Customer Service Representative will be welcoming, helpful and patient while assisting customers. The ideal candidate will display professionalism and the ability to manage multiple tasks and shifting priorities effectively. This role reports to the Body Shop Manager.

What We Offer:

• Competitive Compensation! Hourly pay starting at $20.00 - $22.00 per hour. 


• Professional Development: Access ongoing training and growth opportunities to advance your career.


• Supportive Team Environment: Join a collaborative team where your contributions are valued.


• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.


• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.


• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.


• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.


• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.


• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.


• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.


• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Greet customers as they arrive and check in vehicles for repairs


• Review damages with the customer and estimator


• Provide customers with updates on the status of their vehicle


• Answer phone calls responding to inquiries in a professional, helpful manner or direct calls to the appropriate personnel for assistance


• Assist management with various clerical duties (sorting, filing, emails, etc.)

Desired Qualifications and Experience:

• 1 year of customer service experience is required; collision center experience is a plus!


• The ability to think from the customer's perspective and show compassion while they navigate the vehicle repair process


• Good phone etiquette and interpersonal skills are essential, as well as the ability to maintain composure during stressful situations


• Strong computer skills, including Microsoft Office applications (Word, Excel, Outlook)


• Reliable, motivated and service oriented


• Ability to multi-task efficiently, with strong attention to detail


• Must pass a pre-employment background check and drug screening

Hours and Work Environment

This is an onsite position working in an office environment and occasionally in the shop collaborating with technicians and estimators, and assisting customers in person and over the phone. Hours are Monday – Friday 7:30am – 4:30pm.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

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