Receptionist

RECEPTIONIST (Permanent)
Our client, a local, family\-owned insurance company in WNY, is looking to hire an Insurance Receptionist to join their team.  This is an excellent opportunity at a company that values its employees and understands the importance of a work\-life balance.  There is room for growth and potential to build one’s own book of business, if desired.

Responsibilities:

• Perform day\-to\-day customer service and administrative support tasks to ensure the company runs smoothly
  


• At as the initial point of contact for clients both in\-person, over the phone, and via email
  


• Greet customers as they enter the office
  


• Process/distribute mail and faxes to appropriate team members
  


• Answer incoming calls from clients, addressing any issues/inquiries with professionalism
  


• Field phone calls from banks, car dealers, etc. and address any inquiries
  


• Escalate any critical issues to necessary personnel to ensure they are resolved in a timely manner
  


• Process billing inquiries and assist clients with any questions/discrepancies they may have regarding statements
  


• Process cancellations, mortgage/lienholder changes, and vehicle changes
  


• Ensure both hard copies and computer systems are up\-to\-date and organized
  


• Scan necessary documents into system and attach to appropriate customer files
  


• Assist with policy reinstatements, should a customer call about a nonpay cancellation
  


• Complete special projects as needed
  


• Other duties as assigned/as necessary
  

Details:

• Position is full\-time, direct hire
  


• M\-F 8:30\-4:30, with some flexibility
  


• $20.00/hour
  


• Associates Degree in Business or related preferred
  


• Health, Dental & Fitness Reimbursements, Generous PTO, Holidays & Birthday off, 401k Match
  


• 1\-2 years’ experience in reception/customer service
  


• Insurance experience is a plus
  


• Strong customer service skills
  


• Excellent computer skills
  


• Strong organizational and time management skills
  


• Strong attention to detail
  


• Self\-motivated
  


• Relocation not available 
  


• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  


• All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: https://dol.ny.gov/posting\-requirements\-0; https://www.dol.gov/general/topics/posters#workplace\-posters