Receptionist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Receptionist is responsible for exceptional customer service. As the first point of contact for clients and incoming visitors, the ideal candidate will have a professional demeanor and perform well in a fast-paced environment.

Job Functions

Meet and greet all incoming visitors and clients as they arrive. Offer refreshments to visitors where appropriate and ensure they are comfortable.

Answer all inquiries from visitors or employees that cross the desk. Enter all visitor lists received through email and meeting room system and input into building visitor system. Direct visitors or clients to appropriate contact.

Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.

Answer and direct all phone calls, including internal hotlines. Assist with urgent requests such as guest wireless, mother’s room codes, etc.

Send welcome packages including directions to the office and support locations for internal visitors.

Escorts to meeting rooms or host locations. Provide tours where applicable.

Assistance with coat check, luggage, arranging taxis, etc.

Conduct Audit of Temporary Badges Daily Enter required data into the tracker for temporary badge distribution. Follow up on non-returned badges.

Review and adhere to Opensity Solutions and client policies and procedures including outline safety regulations. Note that client policies and processes will generally supersede Opensity Solutions. Opensity Solutions Management will clarify, as necessary.

Position Requirements/Experience/ Education:

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level.
• Maintain an elevated level of professional appearance and demeanor.

Competencies:

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.