Receptionist

Duties and Responsibilities:

• Greet all visitors, clients, donors, and community partners warmly and professionally and announces visitors to appropriate personnel


• Operate multi-line phone system and direct calls appropriately and takes messages with personnel are not available


• Ensures lobby and front desk area are clean, organized, and welcoming at all times


• Records donations received on donation form


• Maintain secure visitor sign-in procedures


• Maintains strict confidentiality of client information

• Participates in agency performance quality improvement.


• Provide general administrative support including filing, documentation, supply inventory, and other compliance-related tasks.


• Work collaboratively with staff to support agency operations and culture


• Performs other duties as assigned by Executive Director

Qualifications:

Minimum Education and Experience:

• High school diploma or GED.


• Experience working in an office environment


• Experience working with the public


• Pass a drug screen and maintain a current TB card.


• Must have a current Arkansas Driver's license and insurable under OCYFS's commercial vehicle insurance policy.


• Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.


• Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry.


• Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies.

Skills and Knowledge:

The Receptionist works effectively with all agency staff members to promote a positive, productive ethical culture.

• Demonstrates basic understanding of non-profit organizations.


• Demonstrates knowledge of office equipment.


• Reads and comprehends simple instructions


• Demonstrates verbal communication skills.


• Practices excellent organizational skills.


• Practices and models conflict resolution skills.


• Follows OCC code of ethics.


• Demonstrates cultural sensitivity to OCYFS's clients and families.

OCYFS is an Equal Opportunity Employer