Automotive Dealership Receptionist

Position: Dealership Receptionist
Job Type: Full-Time
Department: Administration / Customer Service

Position Summary

We are looking for a friendly, dependable, and organized Receptionist to join our dealership team. The receptionist is often the first person our customers interact with and plays an important role in creating a welcoming and professional experience.

The ideal candidate is personable, comfortable communicating with customers in person and over the phone, able to multitask in a busy environment, and willing to assist different departments throughout the dealership.

Responsibilities

• Greet customers promptly and professionally as they enter the dealership.


• Answer and direct incoming phone calls to the appropriate department or team member.


• Assist customers with general questions and help connect them with Sales, Service, Parts, Finance, or Management.


• Take accurate and detailed messages when employees are unavailable.


• Maintain a welcoming, clean, and organized reception and customer waiting area.


• Assist with customer follow-up and basic customer service needs.


• Receive and distribute incoming mail, packages, and dealership correspondence.


• Assist with basic data entry, filing, scanning, copying, and other administrative duties.


• Maintain organized customer and dealership records as assigned.


• Communicate effectively with Sales, Service, Parts, and administrative staff.


• Assist with scheduling or appointment coordination when needed.


• Help ensure customers are acknowledged and assisted while waiting for a dealership employee.


• Maintain professionalism and confidentiality when handling customer or dealership information.


• Provide additional administrative and customer service support as needed.


• Perform other duties as assigned by management.

What We're Looking For

• Friendly, positive, and professional attitude.


• Excellent customer service and communication skills.


• Dependable and punctual.


• Strong organizational and multitasking abilities.


• Comfortable answering and managing a multi-line phone system.


• Basic computer and data-entry skills.


• Ability to work effectively with multiple departments and personalities.


• Professional appearance and demeanor.


• Previous receptionist, administrative, automotive, or customer service experience is preferred but not required.

Ideal Candidate

We're looking for someone who understands that great customer service starts the moment a customer walks through the door or calls the dealership. You should enjoy working with people, be willing to help wherever needed, and be able to stay organized and professional in a fast-paced environment.

If you're dependable, personable, organized, and enjoy being part of a team, we'd love to hear from you.

Apply today to join our dealership team!