Receptionist

GENERAL PURPOSE OF JOB

The Receptionist is the frontline ambassador for Quad’s West Allis showcase plant and In-Store headquarters—an innovation hub frequently visited by clients, senior leaders, and executives. This highly visible role creates exceptional first impressions and delivers a concierge-level experience that reflects Quad’s brand, culture, and commitment to excellence.

Serving as a central connection point for the site, the Receptionist supports a polished, professional environment by expertly managing communications, welcoming visitors, and ensuring smooth day-to-day operations in a high-profile, client-facing setting.

KEY RESPONSIBILITIES

• Create an outstanding first impression by warmly welcoming and assisting visitors, guests, executives, and employees
• Answer and manage a busy corporate main phone line, in coordination with receptionists at Quad’s Sussex and Pewaukee locations
• Respond to inquiries in person and by phone, directing questions and requests to the appropriate individuals or departments
• Sort, distribute, and prepare incoming and outgoing mail
• Manage employee uniforms, including distribution, organization, and basic inventory tracking
• Duplicate, organize, and distribute materials as needed
• Compose, type, edit, and format correspondence, reports, memoranda, and other documents
• Provide administrative and operational support as assigned, including assisting recruiters, coordinating site celebrations, and providing coverage when other areas of the business need support

QUALIFICATIONS

• Previous experience in a receptionist, front desk, hospitality, administrative, or customer service role preferred
• Strong interpersonal and communication skills with a polished, professional presence
• Comfort interacting with clients, executives, and senior leaders
• Excellent organizational skills and ability to manage multiple priorities
• Proficiency with phone systems, office equipment, and basic computer applications
• Dependable, detail-oriented, and service-focused

WHAT QUAD OFFERS

• Competitive benefits package including onsite medical clinic, dental clinic, vision center, pharmacy, and physical therapy clinic
• Beautifully maintained campus with a pond (fishing permitted) and outdoor tables
• Quad walking trail with direct access to the Hank Aaron State Trail for biking, running, or walking
• Consistent weekday schedule with standard business hours
• Collaborative, innovative work environment at a flagship Quad location