Receptionist

Reports to: RCC Operations Manager

OVERVIEW

The Recovery Community Center Receptionist serves as the first point of contact for individuals visiting the center. This role is crucial in creating a welcoming and supportive environment for all members and visitors. The receptionist is responsible for managing the front desk, providing administrative support, and assisting with the coordination of center activities and services.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Front Desk Management

• Greet and welcome all visitors and participants with a friendly and positive attitude.
• Answer and direct phone calls, taking messages when necessary.
• Manage the sign-in and sign-out process for visitors and members.
• Provide information about the center’s services, programs, and events.

Administrative Support

• Perform general clerical duties, including data entry, filing, and maintaining office supplies.
• Schedule appointments and manage the center’s calendar.
• Assist with the preparation of materials for meetings, workshops, and events.
• Handle incoming and outgoing mail.

Participant Support

• Provide information and resources to individuals seeking recovery support.
• Assist with the registration process for new members.
• Maintain confidentiality and uphold the privacy of members and their information.
• Support members in connecting with appropriate services and programs.

Center Operations

• Ensure the reception area is tidy and presentable.
• Monitor and maintain office equipment.
• Assist with event planning and coordination.
• Collaborate with staff and volunteers to ensure smooth operations of the center.

Other Duties

• Stay current local events with the recovery community center.
• Assist with special projects and perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in a receptionist, administrative, or customer service role.
• Experience working in a recovery community or non-profit organization is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
• Ability to maintain confidentiality and handle sensitive information.
• Empathy, patience, and a non-judgmental attitude towards individuals in recovery.
• A commitment to the mission and values of the recovery community.
• A positive and proactive approach to problem-solving.
• Ability to work both independently and as part of a team.
• Flexibility to adapt to the changing needs of the center.
• Bi-lingual a plus
• Must be 18 or older
• Be able to complete I-9 Employment Eligibility Verification
• Be able to complete a background check (prior convictions may not necessarily disqualify an applicant)

This job description is a general overview and may be subject to change based on the organization’s needs and priorities.

WORKING CONDITIONS

• Full-time position, typically 40 hours per week, with occasional evening or weekend work as needed.
• Work is performed in an office environment with regular use of standard office equipment.

BENEFITS

Voices of Hope offers a very competitive benefits package for all full-time employees including:

Accrued PTO (up to 80 hours the first year)

Self-Care time off

Paid holidays

Community Service time off

Simple IRA

Medical (100% premium paid by employer for employee)

Dental (100% premium paid by employer for employee)

Vision(100% premium paid by employer for employee)

Life Insurance (100% premium paid by employer for employee)

On the Job training