Receptionist

Job Summary:

Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.

Essential Functions:

• Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party


• Greet and direct all internal/external customers to their specific destination


• Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings


• Responsible for placing supply orders with vendors as required.


• Responsible for posting outgoing mail and delivering incoming mail


• Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.


• Receives and signs for special deliveries as they arrive to the Support Services Center


• Assist in mass mailings as required


• Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations


• Respond professionally to all emergency situations and document necessary information in such circumstances


• Perform other duties as assigned.

Job Requirements and Qualifications:

• High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience


• Must have substantial telephone switchboard experience


• Must be proficient in Microsoft Office Suites


• Must have excellent oral and written communication skills


• Must posses a positive attitude and interpersonal skills


• Must handle all information with the strictest of confidence


• Must have attention to detail and perform as a team player


• Must have access to dependable transportation.

Working Environment Conditions/Requirements:

• Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday


• Must be able to work holidays as required


• The ability to push, pull and lift 30 lbs. with or without accommodations.