Receptionist

Position: Receptionist

Hourly Wage: $ 17-20/hour depending on experience and schedule availability

Schedule:

Wednesday 11-8PM, Thursday 11-8PM, Saturday 9:30-8PM, Sunday 11-6PM (32 hours) OR

Wednesday 11AM-8PM, Thursday 11-8PM, Friday 11:30-8PM, Saturday 10-8PM, Sunday 11-6PM (40 hours)

Job Description:

We are looking for a warm and welcoming receptionist to add to our team at McCord’s Vancouver Toyota. This individual would be responsible for greeting clients, answering phones, attending to lobby appearance, stocking complementary guest items, and assisting in light administrative duties. The right individual will be able to work well in a fast-paced environment while providing excellent customer service.

About us:

McCord’s Vancouver Toyota has been serving the community since 1982 and has quickly grown into one of the highest volume Toyota dealerships in the region. We offer a friendly and professional work environment, competitive compensation, growth opportunities, and plenty of company perks and benefits. Our belief and experience is that if our employees are happy, our customers  will benefit from this positively. If you believe you have great character, front desk experience, and a solid work-ethic, we would like to hear from you!

Job Duties:

Responsible for answering and attending to incoming calls and call transfers to the appropriate department or individual

Check voicemail and return calls

Responsible for greeting clients

Responsible for delivery of license plates

Responsible for maintenance of the coffee, coffee machine, and associated supplies

Responsible for general cleanliness of the lobby and customer areas

Responsible for providing customer guidance, support, and assistance

Call clients regarding license plates

Make copies for sales department

Notify appropriate personnel for any maintenance issues reported

Send emails to Sales Consultants upon guest arrival

Responsible for escorting guests as needed, to the appropriate department or person to assist them

Responsible for Thank you letters for the sales team

Assistance in resolving client concerns and dealership questions

Refers all concerns to lead receptionist, manager, or appropriate manager as required

Each employee is expected to represent Vancouver Toyota in a professional manner at all times.

Any other duties as assigned by manager

Qualifications:

1-2 years of front desk experience

Phone experience

Friendly demeanor and positive attitude

Ability to work quickly and effectively as needed

Attention to detail

Ability to attend scheduled shifts on time

Follow-through regarding any client concern

Multi-line experience

Excellent communication skills, verbal and written

Excellent problem solving and interpersonal skills

Professional appearance and dress

Excellent phone etiquette

Superior customer service

Ability to build rapport with teammates and department managers

Bilingual abilities would be a bonus

Benefits:

Part-time (32 hours)

Medical

PTO

Discounts on parts, service, and vehicle sales

Full-time (40 hours)

Medical

Dental

Vision

FSA & DCA

Accident insurance

Disability insurance

PTO

Vacation

Paid Holidays

Accident insurance

401(k)

Discounts on parts, service, and vehicle sales