Duties & Responsibilities:
• Answer incoming phone calls, determines purpose of the calls, and forward calls to the appropriate personnel.
• Takes payments from clients via telephone, email, voice mail, etc.
• Welcome and assist visitors. Provides customer service for walk-in customers by collecting payments on accounts, processing cash invoices for in-office purchases.
• Process client invoices from verifying, entering, and submitting invoices for payment.
• Manage appointed clients’ accounts to ensure timely remittance and maintain files
• Process and allocate payments
• Follow up on delinquent accounts
• Respond to client inquiries
• Reconcile client statements and correct discrepancies as needed
• Provide various reports as requested
• Performs various clerical duties as needed
• Receives, sorts, and routes mail
• Orders, receives, and maintains office supplies

Skills & Knowledge:
• Knowledge of office administration and general bookkeeping
• Knowledge of accounts receivables
• Excellent written, verbal and listening communication skills
• Ability to communicate effectively both verbally and in writing with customers and co-workers in a professional manner
• Attention to detail and high level of accuracy
• Strong work ethic
• Organization, planning, time management and problem-solving skills